How delivery, warranty and returns work

• Dubai — AED 35, typically within 1 hour. Covers Dubai Marina, JLT, Business Bay, Downtown, Deira, Bur Dubai, Al Barsha, JVC, Silicon Oasis, International City, Dragon Mart and surrounding areas. Orders placed close to midnight may be delivered the following morning.
• Rest of the UAE — usually within 24 hours. Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain and Al Ain. Delivery cost outside Dubai is confirmed on WhatsApp before dispatch — we will never add a charge you have not agreed to.
• Collection in person — free. Pick up from Dragon mart 1, Dubai, UAE, any day between 9:00 and midnight.
• Subscriptions are not shipped at all. They are activated remotely and are normally working within minutes of payment, anywhere in the UAE or abroad.

There is no online checkout on this website and we never ask for card details over WhatsApp. You pay cash on delivery, or by bank transfer, once you have agreed the price with us.

For boxes delivered in Dubai you pay the courier on arrival, after you have seen the sealed box. For subscriptions, payment is taken before activation — but you can request a free trial first and pay nothing until you are satisfied with the quality.

You may return any IPTV box within 7 days of receiving it. We do not charge a return or restocking fee, and we will collect the box from you in Dubai at no cost.

To be eligible for a full refund the box must be:

• In working condition, with no physical damage, liquid damage or missing parts.
• Returned with the remote, HDMI cable, power adapter, manual and original packaging.
• Not activated on a third-party account or flashed with different firmware.

Refunds are issued by the same method you paid — cash if you paid cash on delivery, or bank transfer within 3 to 5 working days. You can also swap the box for a different model and pay or receive the difference.

To start a return, message us on WhatsApp with your name, delivery area and the reason. There is no form to fill in.

An IPTV subscription is a digital service that is delivered the moment it is activated, so it cannot be returned or refunded once your credentials have been issued and used. This is exactly why we offer a free trial — test the channels, the picture quality and the stability on your own internet connection before you pay anything.

If a subscription fails on our side and we cannot restore it, we will replace it or refund the unused portion of the year. That does not cover outages caused by your own internet connection, your router, or a device fault.

Every box carries a manufacturer warranty of 1 to 3 years depending on the model — the exact term is listed in the specification table on each product page. Warranty claims are handled locally in Dubai; you do not ship anything overseas.

A hardware fault that is not caused by misuse is repaired or replaced free of charge within the warranty period. The warranty does not cover physical damage, liquid damage, power surges, or faults caused by installing unofficial firmware.

Check the box on delivery. If the wrong model arrives, the seal is broken, or something is missing from the package, tell us the same day and we will replace it at our cost. Photos of the item and the packaging make this much faster.