Privacy Policy

We deliberately collect as little as possible. There is no account system on this website, no login, and no online checkout — so we never hold a password or a card number.

• What you send us directly. When you message us on WhatsApp, call, or email, we hold your name, phone number, email address if you used one, delivery address, and the content of that conversation.
• Order details. Which box or subscription you bought, when, what you paid, and the warranty period — kept so we can honour warranty and support claims later.
• Anonymous website analytics. If analytics is enabled we use Google Analytics 4 to record which pages are visited, roughly where visitors are, what device they use, and which buttons are clicked. This is aggregate data and is not used to identify you personally.

We do not collect payment card data at any point. Payment is cash on delivery or bank transfer, arranged directly between you and us.

• To answer your enquiry and recommend the right box or plan.
• To arrange, deliver and set up your order.
• To activate and support your subscription.
• To honour warranty, replacement and return requests.
• To understand which pages and offers work, so the site can be improved.

We do not sell your data, we do not rent it, and we do not add you to a marketing list you did not ask for.

This website sets no advertising cookies and runs no remarketing pixels. If Google Analytics is active it sets first-party cookies to distinguish one visit from another and to measure how the site performs.

You can block or delete these at any time in your browser settings, or use your browser's private mode. Nothing on the site stops working if you do — analytics is measurement only, and no feature depends on it.

Your details are shared only where it is necessary to complete what you asked for:

• Our delivery courier — name, phone number and address, for that delivery only.
• Our subscription provider — the minimum needed to activate and support your line.
• Google Analytics — anonymous usage data, if analytics is enabled.
• A UAE authority, where we are legally required to disclose information.

WhatsApp conversations are carried over Meta's infrastructure and are subject to WhatsApp's own privacy terms, which we do not control.

Order and warranty records are kept for the length of the warranty plus one year, so we can still help you if something fails late in the term. WhatsApp conversations remain in the chat history unless you or we delete them. Analytics data is retained on Google's default schedule.

You can ask us at any time to tell you what we hold about you, correct it, or delete it. Message us on WhatsApp or email imamhossain112800@gmail.com and we will action it within 30 days.

Deleting your order record means we can no longer verify a warranty claim, so we will point that out before we do it.

This site is served over HTTPS. Order records are kept on access-controlled devices. No system is perfectly secure, but because we hold no passwords and no card data, the amount at risk is deliberately small.

This service is intended for adults. We do not knowingly collect data from anyone under 18. If you believe a minor has sent us personal data, contact us and we will delete it.

If this policy changes we will update the date at the top of this page. For any privacy question, or to exercise any of the rights above, use the details on our contact page.